Rude customers or bad bosses: which one makes your workday a nightmare? Part 2 –Good Bosses

Souheil Karime
5 min readJan 24, 2023

Welcome to the second and final part of our series on the impact of poor leadership on employees and companies.

In the first part of our series, we discussed the characteristics of a bad boss and provided examples of real-world companies that have faced challenges due to poor leadership. In this section, we will examine what it takes to be a good leader and the importance of fostering a positive and supportive work environment. We will also explore the actions employees can take if they find themselves working for a bad boss.

A good boss can be a source of support, guidance, and motivation for their team. According to a study by the Society for Human Resource Management, employees who feel supported and valued by their bosses are more likely to be engaged and committed to their work, which can lead to better job performance and overall satisfaction. In fact, this study found that having a good relationship with one’s boss is the most important factor in job satisfaction, ranking even higher than salary or benefits.

A good boss can be a source of support, guidance, and motivation for their team.

Some of the characteristics of a good leader that can lead to positive outcomes include:

  1. Effective leadership boosts team morale:

A positive work environment can greatly impact both the employees and the company. Good leadership plays a crucial role in fostering this type of environment, which can lead to increased job satisfaction, productivity, and overall success. It can also encourage a sense of community and collaboration among team members, resulting in improved communication and cooperation.

For example, a study by the University of Warwick found that happy employees were 12% more productive, while a study by the American Psychological Association found that a positive work environment is linked to increased job satisfaction, job commitment, and overall well-being. These factors can ultimately lead to the overall success of a company.

A positive work environment can greatly impact both the employees and the company.

2. The role of effective communication in building strong teams:

Clear communication is essential for successful teamwork. A leader who can clearly articulate goals and expectations allows their team to work towards common objectives in an efficient and effective manner. Providing guidance and direction can also boost employees’ confidence and motivation.

A survey by the Society for Human Resource Management found that employees who feel supported and valued by their boss are more likely to be engaged and committed to their work, with 85% of respondents saying that a positive relationship with their boss was important to their job satisfaction.

This can lead to increased productivity and efficiency, as employees are able to voice their ideas and concerns without fear of retribution.

Providing guidance and direction can also boost employees’ confidence and motivation.

3. Supporting employee growth and development:

A leader who is invested in the growth and development of his team can help foster a culture of learning and support. This can lead to increased job satisfaction and a sense of purpose among team members, as well as improved skills and performance.

A study by the University of Florida found that employees who have a boss who supports their career development are more likely to feel fulfilled in their job and have a stronger commitment to the company. Supportive management can provide employees with opportunities for learning and development, as well as guidance and support in pursuing career goals. This can lead to increased job satisfaction and a sense of personal growth within the company.

Supportive management can provide employees with opportunities for learning and development

4. Creating a positive work culture:

A leader who is committed to creating a positive work culture can have a significant impact on the overall atmosphere and productivity of his team. This can involve things like promoting work-life balance, recognizing and rewarding employee contributions, and fostering a sense of community among team members.

A study by the Society for Human Resource Management found that companies with high levels of employee engagement saw a 20% increase in sales, a 41% decrease in absenteeism, and a 10% increase in customer satisfaction. On the other hand, companies with low levels of employee engagement saw a 30% decrease in sales and a 37% increase in absenteeism.

Companies with high levels of employee engagement saw a 20% increase in sales, a 41% decrease in absenteeism, and a 10% increase in customer satisfaction

5. Improving team performance through strong leadership:

Effective leadership plays a crucial role in the success of a team. A leader who is able to set clear goals, provide support and guidance, and foster a positive and inclusive work environment can help drive improved performance from their team.

A survey by the University of California, found that employees who have clear goals and understand their role within the company are more likely to be engaged and motivated. In fact, this study found that employees who were clear on their goals were 50% more likely to be highly engaged in their work.

Employees who have clear goals and understand their role within the company are more likely to be engaged and motivated

So, what can employees do if they find themselves working for a bad boss?

Dealing with a bad boss can be challenging and stressful, but there are steps you can take to try to improve the situation. Here are some tips to consider:

  1. Set clear boundaries
    It’s important to establish and communicate your expectations for how you want to be treated at work. This can help you feel more in control of the situation and prevent your boss from crossing any lines.
  2. Seek support
    If you’re feeling overwhelmed or mistreated by your boss, don’t hesitate to reach out to coworkers or HR for support. They can provide a listening ear and offer advice on how to handle the situation.
  3. Communicate effectively
    Try to find ways to communicate effectively with your boss, such as by being clear and specific about your needs and concerns. This can help you build a more productive and positive working relationship.
  4. Seek opportunities for growth
    Don’t let a bad boss hold you back. Look for opportunities to learn and grow in your career, whether through professional development courses or seeking out new job opportunities. This can help you build a more fulfilling career path and increase your job satisfaction.

Tactics that can help include setting regular check-ins with your boss to discuss expectations and progress, finding a mentor or coach to provide guidance and support, and actively seeking out opportunities for growth and development within or outside your current organization.

In conclusion, the success of a company depends on the strength of its leadership. A good leader has the ability to foster a positive work environment, promote effective communication, and support employee growth and development. By investing in their team, a leader can create a stronger, more cohesive unit that is better equipped to handle challenges and achieve success. It’s also important for companies to recognize the high cost of bad management and take steps to address any issues that may be causing employees to leave.

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Souheil Karime

Internationally Awarded Branding & Digital Creative Director / UX, UI, Product & Growth Manager